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Support: IRC Chat
Policies
This is an IRC (Internet Relay chat) forum. We do not
control the actions of others. We will, upon knowledge of
anyone breaking our policies or any particular "laws," kick
and/or ban someone from using our chat servers. We reserve
the right to kick, ban, akill, kline or block at the
firewall, any connection to our servers, at any time,
without prior announcement and without negotiation.
We adhere to Cotse's General Terms of Service and Privacy
Policies. A directory of our policies can be found here.
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The #helpdesk channel is primarily for real-time support
for questions about Cotse.Net's services. If you have other
questions that don't relate to Cotse.Net, we'll try to help
you if we can, but that's not our primary function.
#helpdesk is staffed by volunteers -- users like you who
are willing to share their knowledge and skills. Cotse
staff members also hang out in channel, but are not always
available for real-time assistance.
For questions about your account status or any problems
relating to a payment, you will need to email
helpdesk[at]cotse.net. The volunteers do not have
access to account information. Similarly, if you have been
locked out of your account for any reason, you will need to
email helpdesk[at]cotse.net.
No volunteer or staff member in #helpdesk will EVER ask
for your password. Do not give out your password or any
personal information in channel.
The #helpdesk channel isn't for "open discussion" or
general chat, but we're human, too. Chat in channel is fine
as long as no one's in channel trying to get help. General
chat is expected to stop while we attempt to assist the
user.
Because the channel is staffed by volunteers, there may
not be anyone "live" to answer your question when you join
channel. Please wait a few minutes, and then if no one
greets you or attempts to help you, please email
helpdesk[at]cotse.net
While we understand that people can get frustrated at
times, we will not allow abuse of the volunteers. If you
should ever feel that you've been treated rudely by a
#helpdesk volunteer, please send an email to
helpdesk[at]cotse.net with details. By the same
token, if you've had a great experience with our volunteers,
please let us know.
We do not support nor will we help you fix, computers for
gaming, graphics acceleration or multimedia projects.
We do not support warez and we won't help you find warez.
Don't even ask.
We do not support Microsoft Windows ME.
If you are seeking our assistance because your browser
got hijacked or your system got infected, we will do our
best to assist you but it is your sole responsibility to
research and validate any information provided by #helpdesk
volunteers in preparation to making modifications, changes
and/or deletions from the system you are requesting help
for, including editing the registry to rid the system of
spyware. It's your responsibility to backup any/all files on
the system you're working on that is important to you prior
to making any changes. We are not responsible if you lose
data.
This policy may be modified, so please check back
periodically to see if the policy has been updated.
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Q: Who runs #helpdesk?
A: #helpdesk is run by Doc.
Q: Um.... how do I get to
#helpdesk?
A: From within the web interface when you are logged
in to your account, click the
"IRC" link at the top of the page. You
will then be asked to enter your Cotse username and Cotse
password. After entering them, you will get another window.
Click on "Login" and you will be in #helpdesk under
your own Cotse username.
Alternatively, you can use this link
to get to #helpdesk or use your own favorite
IRC client and connect to irc.cotse.net:6667.
Q: What do the symbols mean next to the nicknames
in the list of #helpdesk personnel?
The @ symbol before a user's name indicates that he or
she is a channel operator. Those with other symbols such as
% or + before their names are volunteer staff.
Q: I think I'm being abused by a Cotse.Net
customer, is this where I report it?
A: No. Abuse complaints must be submitted by email
to abuse@cotse.com. Please read our terms
of service first.
Q: Is the Cotse IRC chat secure?
A: No. You will have greater security if you use
the "IRC" link from within the web interface when you
login, but for even greater security, you should use an
encrypted connection to Cotse.Net. Elsewhere on this site,
you can find directions for Stunnel.
Q: I got banned from another chat channel on
irc.cotse.net Should I report it to
#helpdesk?
A: No. #helpdesk personnel are here to handle
questions about using Cotse.Net's features. We are not here
to get involved in flame wars in IRC.
Q: I have a lot of skills and am
willing to help. Can I hang out in #helpdesk?
A: Yes. But if you just hang out and never help, you may
be asked to leave.
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