If you're having trouble sending mail using Eudora 5.1.1,
5.2+ or 6.0+, you may need to modify your Eudora settings to
get it to work properly. Try the following steps:
STEP 1. Make sure your account is active. A disabled
account, whether for nonpayment, account termination, etc.
will disallow sending email.
STEP 2. Make sure you are using the correct password.
- If you're 100% sure you are, log into your account at
Cotse.Net, click Options, then change your
password.
- Once you've changed your password, go into Eudora
Options, Checking Mail, uncheck "Save Password" (if you
had it checked).
- Shutdown Eudora and then reopen it.
- Click "Check Mail" and enter the new password.
- Once this is done, attempt to send a test
message.
If you are able to send a test message, your problem is
solved. If not, continue on to the next step.
STEP 3. If you're using an anti-virus program such as
Norton or McAfee, these two a/v products are known to run a
pseudo mail server on your machine. They're known to
somewhat modify your mail settings and make changes to how
your mail client behaves.
First, try turning the a/v off and sending a test
message. If it works with non-SSL but not SSL continue to
the next steps below.
STEP 4. If you're running a personal firewall, such as
ZoneAlarm, try turning it off. You may want to do this and
repeat Step 3 also. Personal firewalls can interfere with
mail communications. Refer to your firewall documentation to
learn how to eliminate this issue. A combination of the two
can also cause trouble, therefore, the recommendation to
attempt to turn off each, in sequence or each after turning
off the firewall could perhaps resolve your trouble.
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Eudora versions above 5.1 have a problem with SSL and
your password. The following will attempt to resolve the
known issue of SSL negotiation failing after upgrading to
Eudora 5.2 when it had worked successfully with Eudora
5.1.
You can resolve this issue by making Eudora go back to
the way Eudora 5.1 was handling SSL by using the settings
listed below.
Find your OS and whether you're using standard port for
SMTP (Port 25) or alternate port. Then compose a new email
in Eudora. Copy and paste the appropriate text into the body
of the email. The text will appear in blue as a URL. Hold
down the ALT key and click on the URL.
Windows
To go back to the previous (5.1 behavior):
- If you are using standard port for SMTP:
- <x-eudora-option:SSLReceiveVersion=6>
- <x-eudora-option:SSLSendVersion=6>
-
- If you are using alternate port for SMTP:
- <x-eudora-option:SSLAltPortReceiveVersion=6>
- <x-eudora-option:SSLAltPortSendVersion=6>
To restore the current (5.2 behavior):
- If you are using standard port for SMTP:
- <x-eudora-option:SSLReceiveVersion=0>
- <x-eudora-option:SSLSendVersion=0>
-
- If you are using alternate port for SMTP:
- <x-eudora-option:SSLAltPortReceiveVersion=0>
- <x-eudora-option:SSLAltPortSendVersion=0>
Macintosh
Copy and paste the text into a new message in Eudora and
double click on the resulting URL:
To go back to the previous (5.1 behavior):
- If you are using standard port for SMTP:
- <x-eudora-setting:32456=768>
-
- If you are using alternate port for SMTP:
- <x-eudora-setting:32457=768>
To restore the current (5.2 behavior):
- If you are using standard port for SMTP:
- <x-eudora-setting:32456=769>
-
- If you are using alternate port for SMTP:
- <x-eudora-setting:32457=769>
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First, make sure you're using the newest Cotse
certificates. Go into the settings for SSL, delete/add the
certificate that is up to date. Our certificates should all
be current. If you're using an older certificate, you will
have trouble.
To use Secure Sockets when Receiving messages:
- Go to Tools --> Options, and choose the "Checking
Mail" item from the column on the left.
- In the section "Secure Sockets when Receiving",
choose "Required, Alternate Port," "If Available Start
TLS," or "Required, Start TLS" from the dropdown
list.
- Click OK.
To use Secure Sockets when Sending messages:
- Go to Tools --> Options, and choose the "Sending
Mail" item from the column on the left. In the section
"Secure Sockets when Sending", choose "Required,
Alternate Port," "If Available Start TLS," or
"Required, Start TLS" from the dropdown list.
- Click OK.
The first time you try to use Eudora with SSL features,
you will likely receive an error message similar to the
following:
"SSL Negotiation Failed: Certificate Error:
Cert Chain not trusted. Try adding this certificate
database for SSL to succeed. Unknown certificate chain
validation error..."
This is normal. When you get that error message:
- Go to Tools --> Options, and choose "Checking
Mail" and/or "Sending Mail" items, as appropriate.
- Click on "Last SSL Info". You should see info about
the last failed attempt between your Eudora and the Cotse
server.
- Click on "Certificate Information Manager"
- In the "Server Certificates" section at the top of
the screen, you should see the server certificate
involved with a skull image to the left of it; you may
click on the "View Certificate Details" for further info
if you wish.
- Highlight the server certificate and click on the
"Add to Trusted" button.
- Click "Done".
The next time you try to use Eudora to receive/send
messages, using SSL, it should work OK.
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To use SSL in Eudora for Macs, you must have Apple's
"Keychain" installed on your computer. (Note: Eudora's SSL
feature is not yet supported under Mac OSX.)
From Eudora's menu bar, choose Special -->
Settings.
Scroll down to/select the SSL item; a dialog box
appears.
In the Personalities field, choose the desired
personality from the popup menu (generally this will be
"Dominant").
In the SSL for POP field, choose "Required, Alternate
Port," "If Available, Start TLS," or "Required, Start TLS"
from the popup menu. (This assumes that you have configured
Eudora to use the POP protocol, which is the default.)
In the SSL for SMTP field, choose "Required, Alternate
Port," "If Available Start TLS," or "Required, Start
TLS" from the popup menu.
At this point, if you try to Check Mail (File -->
Check Mail, or command-key plus "m"), you'll get the a
message:
Click on "Open".
You'll get another message:
Click on "Add to keychain", then "OK", and in the next
box, click on "Done". The certificate has been added to your
keychain.
Make sure to lock your keychain, and exit the Keychain
Access control panel.
You should now be able to send/receive messages securely
between your computer and the Cotse server using Eudora
& SSL.
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