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Proxy Login Problems

Follow the procedures below to see if they help you resolve your problem.

Symptom: you attempt to login to the web proxy, and the box keeps popping up asking for your password.

Step 1: Check to insure that your username is in all lowercase letters for the proxy login. Your password is case-sensitive and must be typed exactly as you created it. If that doesn't resolve your problem:

Step 2:  Check your browser settings and make sure you have cookies enabled. Enable cookies, if you don't have them enabled, then clear your cache and try again. If that doesn't resolve your problem: 

Step 3: If you have recently added or changed any firewall or anti-virus software, check to insure that those programs haven't changed your proxy settings in your browser. Your proxy should be set for tusk.cotse.net as the server and port 8080.

If you have recently added or changed your firewall or anti-virus software, make sure that you have allowed a connection to tusk.cotse.net

If none of the above steps resolve your problem, you can try rebooting to see if that clears the problem. If that still doesn't work:

Step 4: Login to the webmail interface, and click on Options. Then scroll down to "Change Password."   Change your password to a simple password of all letters (this is a temporary password, and you will change it back later).

Once you've changed your password, try logging in to the browser with your username and new (temporary) password. If that resolves your problem, you can go back and change your password to something more complex and then use your complex password.

If none of the above steps resolve your problem, email helpdesk at cotse.net for assistance.


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