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Answers to common questions and issues

Here we place the most common questions and issues we receive at the helpdesk e-mail along with our answers. Please do not be offended when we respond with a link should you mail us asking one of these questions, it saves time over copying and pasting the content into the reply.

I didn't get mail I should have gotten

Mail I sent was not received

The proxy is slow/SSH drops the connection

I cannot log in

I cannot log into the CGI web proxy

I forgot my password

What proxies do you offer and what are the benefits of each?

How do I set up SSH Tunneling?

What are the mail server names and ports?

I'm over quota when trying to send mail

Can you provide checksums for your SSL certificates?

How do I upgrade or renew my account?

How do I change my credit card information?

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