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Organization of Support Section

If you are having difficulty locating information that you need, use the site map and/or the on-site search box. If you still can't resolve your problem, you can email helpdesk or stop in to our live support chat room on our server. Please note that e-mail to heldesk may take up to 24 hours to receive a response, however it is usually answered much sooner. 

Quick Start for Those Not Familiar with Webmail

Not Technically Savvy?

When you login to your account, you will see your inbox. Above it will be the links to various features.

Click on the "Options" link at the top of the page.

  • Scroll down and click on "Domains." Click on any or all of the available domain names that you may want to use for email (you can change these at any time).
  • Click "update" when you're done picking domain names to have available and in 15 minutes, those domain names will be available for your use.

Click on "Options" at the top of the interface.

  • Click on the "Personal Information" link. Your main identity/account will appear. This is the email address that you want to protect and only give out to highly trusted people. You can edit that information, or you can leave it if you intend to use it.
  • Set your time server and enter any signature file you want to use for your main identity. Click "Submit."

Click on the "Personal Information" link again.

  • Click on the "Edit Advanced Identities" link to create other aliases that you will use (you can always add others later).
  • Click "Save/Update" as you complete each identity or alias.

If you'd like, you can test your setup by clicking on the "Compose" link at the top of the webmail interface to open the compose window. Pull down the "From" box menu to see identities you've set up for your outgoing mail and select one to use for your test message to yourself. Compose the message and then click "Send."  The message should arrive in less than a minute. Click on the "Inbox" folder in the left column to refresh your inbox.

Once you are set up, you can begin to explore our many features and options.

Although our services were originally designed with "power users" in mind, we know that there are many people who lack a lot of the technical vocabulary and knowledge. We are in the process of developing additional support documentation that is written on a more basic explanatory level, and have already added some documents to our Basics section, but in the meantime, if you cannot find an explanation that answers your questions on our site, please feel free to email helpdesk or stop in our live support chat channel. You can get to our live support chat #helpdesk by clicking on the "IRC" link at the top of the web interface, or -- if you're not logged into your account -- by clicking on this link.

Please Note: While the support channel is usually staffed around the clock, every day, it may take someone a few minutes to notice you in the channel, so don't just abandon it if you get no immediate response. Please type something and give it a little time for people who may be involved in private chats with other customers to notice you. If no one is available after a few minutes, please email your request to our email support department.

Please familiarize yourself with our helpdesk chat policies before joining the #helpdesk channel .


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